Privacy Policy

Privacy Policy

At Roccabella Dental Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information We Collect

We collect personal information necessary to provide dental services, including your name, contact information, medical history, dental records, and insurance details.

Website Tracking and Analytics

When you visit our website, we automatically collect certain information for analytics and security purposes, including:

• IP Address: Your internet protocol address for security and analytics purposes
• Referer Information: The website that referred you to our site
• Page Paths: The pages you visit on our website
• User Agent: Information about your browser and device
• Call Tracking: When you click to call us, we log the interaction for business analytics
• Page Views: We track which pages are visited to improve our website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze website traffic and user behavior (Google Analytics)
• Track phone call interactions for business analytics
• Store your cookie consent preferences
• Improve website functionality and user experience

When you first visit our website, you will see a cookie consent popup with two options:

• Allow: Enables page view tracking (Google Analytics) and call tracking. This includes collection of your IP address, referer information, page paths, and user agent data for analytics purposes.
• Decline: Disables all tracking and analytics. No personal information will be collected for analytics or tracking purposes.

You can control cookies through your browser settings or by clearing your cookies to see the consent popup again. Note that disabling cookies may affect website functionality.

Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: Website analytics and tracking (subject to Google's Privacy Policy)
• IPify: IP address lookup service for analytics (subject to their privacy policy)

How We Use Your Information

Your information is used to provide quality dental care, process appointments, maintain medical records, communicate about treatments, analyze website usage, improve our services, and comply with legal and regulatory requirements.

Data Retention

Website tracking data is retained for up to 24 months for analytics purposes. Medical records are retained as required by law. You may request deletion of your tracking data by contacting us.

Information Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also object to certain processing of your data, including tracking and analytics. You can withdraw your consent for tracking at any time by clearing your cookies or contacting us. Contact us to exercise these rights.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at info@dentisteroccabella.ca or call +1 (514) 667-5080.